Last updated: October 7, 2026

Refund Policy

This policy applies to purchases from Instad Web Services Ltd., operating as Adviuz ("Adviuz", "we", "us"), Scotiabank Building, 111 2nd Ave S, Unit 400, Saskatoon, SK, Canada. It works together with our Terms of Service. The short version: full refund before we start work; once your budget is committed to advertising platforms or your AI setup has begun, payments are non-refundable — and delivery issues are always made right with continued delivery or credits.

Digital Flyer campaigns

Before design work starts: cancel for a full refund — no questions asked.
After design starts, before launch: refund minus a $300 design and setup fee.
From launch onward, payments are non-refundable. Your budget is committed to the advertising platforms (Meta, Google and others) and cannot be recalled by us or by them.

You never lose what you paid for. You can pause your campaign at any time — remaining views stay in your account for your full 6-month validity and can be restarted or applied to a new flyer or offer. If we end your campaign or fail to deliver your viewed flyers within the validity period, the remedy is continued delivery or bonus views. If a counting error is confirmed, we credit replacement views.

AI Conversion Engine

Before our team begins your setup: full refund.
Once setup begins (your number is purchased, your AI assistant is being built), payments are non-refundable — provisioning and third-party costs are committed.
Credits expire at the end of your plan's validity period; expired credits are not refundable. We send reminders before expiry.

Always refunded in cash

We fail to launch your campaign, or fail to make your AI service live, and you cancel.
The advertising platforms reject your flyer content despite reasonable efforts on both sides — the unlaunched portion is refunded.
Duplicate or clearly accidental payments — promptly, no questions asked.

Auto-recharge purchases

Automatic top-ups follow the same rules as any purchase. Switching auto-recharge off in your hub stops future charges but does not refund charges already made. Every automatic charge sends an instant receipt and invoice, and never happens more than once per day per campaign.

How to request a refund

Email [email protected] from the email address on your account, or call +1 647 250 1152.
Requests should be made within 30 days of the event giving rise to them.
Approved refunds are returned to your original payment method through Stripe; banks typically post them within 5–10 business days.

Please talk to us before your bank

If you believe a charge is wrong, contact us first and give us 15 days to resolve it before initiating a chargeback. Almost every billing question is fixed in one conversation.

Nothing in this policy limits rights you have under applicable law.