Last updated: October 7, 2026

Terms of Service

These terms are an agreement between you and Instad Web Services Ltd., operating as Adviuz ("Adviuz", "we", "us"), Scotiabank Building, 111 2nd Ave S, Unit 400, Saskatoon, SK, Canada. They apply to this website, the Adviuz client hub at hub.adviuz.ca, Digital Flyer campaigns, the AI Conversion Engine, and the Partner Programme (together, the "services"). By buying a package, creating an account, or using the services, you agree to these terms, our Privacy Policy and our Refund Policy.

These terms have three parts: General Terms that apply to everything, Part A for Digital Flyer campaigns, and Part B for the AI Conversion Engine. Where a product part is more specific, it applies alongside the General Terms.

General Terms

1. Who can use Adviuz

Our services are for businesses only. You confirm you are buying for business purposes, that you are authorized to bind the business named on your account, and that protections applying to personal consumer purchases do not apply. You are responsible for knowing the laws that apply to your business and industry where you operate.

2. Your account

Keep your account details accurate and your sign-in credentials confidential. You are responsible for activity under your account.
One account per business. Don't share logins between businesses or create accounts to impersonate someone else.
If we suspect fraud or misuse, we may ask you to verify your identity and business; if verification isn't provided within 7 business days, we may suspend the account while we investigate.

3. Pricing, payment and taxes

Prices are package prices in Canadian dollars, plus applicable taxes, payable in advance through our secure checkout (Stripe). We never see or store your card number.
Promotional incentives are bonus units added to your package, not discounts on delivered services.
Packages of $50,000 and above are arranged by consultation and may be governed by a separate written agreement, which prevails over these terms where they differ.

4. Billing disputes and chargebacks

If you believe a charge is wrong, contact us first at [email protected] and give us 15 days to resolve it before initiating a chargeback with your bank. Most billing questions are fixed in one conversation, and this keeps your account in good standing. Duplicate or clearly accidental payments are always refunded promptly.

5. Refunds

Refunds are governed by our Refund Policy and the product parts below (A10 for Digital Flyers, B11 for the AI Conversion Engine). In short: full refund before we start work; once your budget is committed to advertising platforms or your AI setup has begun, payments are non-refundable and delivery issues are resolved with continued delivery or credits. Nothing in these terms limits rights you have under applicable law.

6. Your content and acceptable use

You warrant that everything you give us or approve — claims, prices, offers, images, logos, testimonials, business facts — is truthful, not misleading, lawful in your industry, and yours to use. You give us permission to use, adapt and distribute it to design and run your campaigns and deliver the services.
We do not accept content involving: sexual or adult material; hate, harassment or discrimination; weapons, firearms or explosives; illegal drugs; unlawful gambling; tobacco, vaping or cannabis where advertising it is restricted; counterfeit goods; misleading health, financial or income claims; or anything unlawful. This list may be updated.
Regulated industries (health and medical among them) must follow the advertising rules that apply to them; knowing and following yours is your responsibility.
We may decline, edit for compliance, pause or remove content we reasonably believe breaks the law, these terms or an advertising platform's policies — including to protect the standing of the advertising accounts campaigns run from. Doing so is not a breach of this agreement.

7. Contacting your leads and anti-spam law

Leads are personal information. When you contact them yourself, you must follow applicable privacy and anti-spam law, including PIPEDA and CASL in Canada and the TCPA in the United States.
If you upload your own contact lists to the hub, you confirm that every person on them gave consent that covers the messages and calls you plan to send. Purchased, rented or scraped lists are not permitted.
Honour every opt-out promptly, and never contact a person who has asked not to be contacted.

8. Your data and our use of it

Your business data and your leads belong to you. We process them to provide the services, as described in our Privacy Policy.
We do not sell your data or your leads. We may use anonymous, combined statistics (for example, average view rates by industry) to run and improve our services, in a way that never identifies you or your customers.
We may disclose information where required by law or valid legal process.

9. Fair use and fraud

Don't generate fake views or leads, interfere with tracking, test or attack our systems, copy or reverse-engineer the platform, or use the services to harass anyone.
If we suspect fraud or abuse, we may pause the affected services while you verify your identity and business under section 2.
Where fraud or abuse is confirmed, we may end the services. Any refund is then limited to amounts not affected by the fraud, as far as the law allows. We may report unlawful activity to the authorities.

10. Offers you make

Any offer, discount, price or promise in your flyer or spoken by your AI assistant is made by you, not by Adviuz. You are responsible for honouring it and for handling your customers' questions and complaints about it.

11. Partner Programme

Approved partners earn commission on orders placed by businesses they refer, at the rates shown on our Partners page when the order is placed.
Commission is earned only on orders that are paid and not refunded or charged back. Payment timing and method are confirmed when you join.
Partners are independent. They may not make promises on our behalf, describe results we have not published, or use spam, purchased lists or misleading advertising to find referrals.
Reviews and testimonials are never paid for with commission, and partners must disclose their relationship with us when recommending Adviuz.
We may change or end the programme with 30 days' notice. Commission already earned is still paid.

12. Intellectual property and showcase

The Adviuz platform, website, hub, software, landing-page and tracking systems, AI configurations and our brand belong to us or our licensors. These terms do not transfer any of them to you.
Once your package is paid, the flyer designs we create for you are yours to reuse in your own marketing, on or off Adviuz.
We may show designs we created for you, your business name and non-confidential campaign results as examples of our work, including in sales presentations. Tell us at any time if you'd rather we didn't, and we'll stop.

13. Service availability and third parties

Campaigns and the AI Conversion Engine run on third-party platforms and networks (advertising platforms, telecom carriers, payment, hosting, voice-AI and email providers). Their rules, reviews, filtering and outages can affect timing and delivery. We work to keep the services available, but interruptions can happen, and we may update or improve features over time.

14. Disclaimers — results are not guaranteed

Advertising and follow-up results vary with your offer, pricing, market, season, competition and how quickly leads are handled. We do not guarantee leads, enquiries, calls, appointments, show-ups, sales, revenue, profit, or any business outcome, and we are not responsible for business profits or losses you attribute to the services. Numbers we share from past campaigns are history, not promises.
We provide the services with reasonable care and skill. Beyond what these terms expressly say, and to the extent the law allows, the services are provided "as is", without other warranties or conditions, express or implied.

15. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid for the package giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits, lost business opportunities or lost data. Nothing in these terms limits liability that cannot be limited by law.

16. Indemnity

You agree to cover our reasonable losses, penalties and costs from third-party claims and platform sanctions arising from: your content, claims, offers and business facts (including where ads run from Adviuz advertising accounts on your behalf and the platforms hold us responsible for what your ads say); the consent status of contacts you supplied or instructions you gave for contacting them (including claims under CASL, the TCPA and similar laws); or your breach of these terms or the law. We are responsible for operating the services and their built-in protections as designed.

17. Suspension and termination

We may suspend or end the services for non-payment, unlawful or non-compliant content, fraud or abuse, or a serious breach of these terms. Where reasonable, we'll tell you first and give you a chance to fix the issue.
You may stop using the services at any time. Refunds follow our Refund Policy; what you keep and export is described in A13 and B13.
Sections that by their nature should continue (payment, content, data, liability, indemnity and governing law) continue after the services end.

18. Changes to these terms

We may update these terms from time to time, and the "Last updated" date will change. For significant changes, we'll give account holders at least 30 days' notice by email. Changes never apply to a package you have already paid for without your agreement.

19. Governing law and the companies behind Adviuz

These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there. Any dispute will be resolved in the courts of Saskatchewan, unless the law where you are located gives you a right to bring it elsewhere.
Your agreement is with Instad Web Services Ltd. (Canada) only. Instad Web Services Private Limited (India) is a separate company and is not a party to this agreement.

20. General

These terms, with our Privacy Policy, Refund Policy and any written agreement we sign with you, are the whole agreement between us about the services.
If any part is found unenforceable, the rest still applies. Not enforcing a right straight away doesn't mean we give it up.
You may not transfer your account or these terms without our consent. We may transfer them as part of a reorganisation or sale of our business.
Neither of us is responsible for delays caused by events beyond reasonable control, such as network outages, platform shutdowns or natural disasters.
Nothing in these terms creates a partnership, joint venture, agency or employment relationship between us, and neither of us may make commitments on the other's behalf.

21. Contact

Instad Web Services Ltd., operating as Adviuz
Scotiabank Building, 111 2nd Ave S, Unit 400, Saskatoon, SK, Canada
[email protected] · +1 647 250 1152

Part A — Digital Flyer campaigns

A1. What you are buying

A Digital Flyer package is a fixed number of viewed flyers. A viewed flyer is counted when a unique browser keeps your flyer open and on screen for a total of at least 25 seconds — the timer pauses whenever the flyer is not on screen.
Each unique browser is counted once per campaign: a person who returns to your flyer later in the same browser, or keeps it open for ten minutes, is never counted against your package again.
Deliveries ("sends"), ad impressions and opens shorter than 25 seconds are never charged — we deliver as many as it takes, at our cost, to reach your viewed-flyer count.
A lead is a person who chooses to share their contact details after seeing your flyer, delivered to your hub. You are buying delivery of viewed flyers; you are not buying leads, appointments, sales or any business outcome.

A2. How your campaign runs

You purchase a package, then provide your content: logo, offer, business details, and your target area and audience.
We design your master flyer and send it for your approval. Design and reasonable revisions before launch are included.
Your approval of the master flyer is your confirmation that every claim, price, offer and image in it is accurate and yours to use.
Most campaigns launch within 7–15 business days of receiving your complete content and approvals. This is an estimate, not a deadline: the clock pauses while we wait for your content, your approval, or an advertising platform's review.

A3. Creative variations

To get results, we create and test multiple versions of your approved flyer — different headlines, images, formats and placements — without asking you to approve each one. Every variation stays within your approved master design and brand guidelines and uses only the offers, prices and claims you approved. You can see your active creatives in your hub, and we will stop any specific variation at your request.

A4. Errors and corrections

Creatives are produced quickly and occasionally contain a typographical error. Tell us and we will correct it promptly. Minor errors do not entitle you to a refund, credit or cancellation. If an error we introduced makes your contact details, price or offer materially wrong, we will correct it and credit the affected views in good faith. Errors in information you supplied are your responsibility, though we will still fix them quickly.

A5. How views are counted, verified and protected

Real time, verifiable by you. Your view count updates in your hub in real time, and you can verify the counting yourself at any time: open your own flyer, keep it on screen for 25 seconds, and watch your count increase. Every viewer is measured exactly the same way — your own test views and your staff's views count like anyone else's, once per browser per campaign.
System of record. Views are measured by our tracking system, which is the system of record for delivery and billing. Counts in your own analytics tools may differ from ours because measurement methods differ (timers, cookies, consent settings, ad blockers); those differences are normal and do not affect billing.
Invalid traffic. Our system filters views it identifies as invalid (bots, automated traffic or fraudulent activity) — these are never counted against your package. We may improve our measurement and invalid-traffic technology over time; improvements never reduce views already credited to you.
Disputes. If you believe a count is wrong, tell us within 30 days of the views in question and we will review the data with you in good faith. Where we agree an error occurred, we credit replacement views; view credits are the sole and exclusive remedy for counting and delivery issues. Counts not disputed within 30 days are accepted.

A6. No performance guarantee

Section 14 of the General Terms applies in full: we do not guarantee leads, appointments, sales, revenue, profit or any business outcome. Our commitment is the delivery of your purchased viewed flyers.

A7. Leads

Leads are delivered to your hub as they arrive, with the consents captured at submission. Your leads are yours — we never sell or share them with other businesses. What happens after a lead arrives (speed of response, offer, closing) is in your hands, and lead volume or quality is not a ground for refund or cancellation.

A8. Validity, pausing and expiry

Packages are valid for 6 months from purchase.
You may pause your campaign at any time; remaining views stay in your account and can be restarted, or applied to a new flyer or offer, within the validity period.
We send reminder emails as expiry approaches. Views unused at expiry lapse, except where the delay was caused by us — then we extend or refund the undelivered portion.

A9. Delivery pace, platforms and placement

Views are delivered at a pace that varies with platforms, auctions, season and your audience. We do not guarantee any daily or weekly rate of delivery — only the total within your validity period.
We choose and may change the channels, placements and advertising accounts used to deliver your views, and do not guarantee any particular channel or position.
Platform outages, policy changes, account restrictions or review delays beyond our reasonable control extend timelines rather than create liability; where they make delivery impossible, clause A10(d) applies.

A10. Cancellation and refunds

(a) Before design work starts: cancel for a full refund.
(b) After design starts, before launch: refund minus a $300 design and setup fee.
(c) From launch onward, payments are non-refundable. Your budget is committed to the advertising platforms (Meta, Google and others) and cannot be recalled by us or by them. If we end your campaign or fail to deliver your viewed flyers within the validity period, your sole and exclusive remedy is continued delivery or bonus views, not cash.
(d) Exceptions — refunded in cash: if we fail to launch your campaign and you cancel; the unlaunched portion if the advertising platforms reject your content despite reasonable efforts on both sides; and duplicate or clearly accidental payments, always.
(e) Refund requests go to [email protected] within 30 days of the event giving rise to them, and approved refunds return to the original payment method.
(f) The billing-dispute commitment in section 4 applies: talk to us first and give us 15 days before any chargeback.

A11. Auto-recharge (optional)

(a) Auto-recharge is off by default. You enable it by choice, consenting at checkout to your card being securely saved with Stripe and charged automatically.
(b) When enabled, we charge your saved card for the bundle you selected, at its then-current price plus tax, when your campaign's remaining views fall to the refill point (20% of your bundle) — including if the balance is already at or below that point when you switch auto-recharge on, in which case the first charge may be processed right away.
(c) Never more than one automatic charge per day per campaign. Every charge triggers an instant email receipt and invoice.
(d) You can switch auto-recharge off at any time in your hub; this stops future charges but does not refund charges already made. Automatic purchases follow the same refund rules as any purchase.
(e) A failed charge never retries on its own and never stops your ads mid-balance — we email you, and your campaign continues on its remaining views.

A12. Your claims and the advertiser of record

Because ads may run from Adviuz's advertising accounts and social profiles on your behalf, the platforms hold us responsible for what your ads say. Your content warranties in section 6 and the indemnity in section 16 therefore matter here: you stand behind the accuracy and legality of your claims, and we may decline, edit for compliance, pause or remove content as described in section 6.

A13. When you leave

Your leads are yours: export them from your hub any time, and for 30 days after your account closes, after which data is deleted in the ordinary course.
Your flyer designs are yours to reuse in your own marketing, on or off Adviuz (section 12).
Advertising accounts, pixels and audiences built under our accounts, landing pages, tracking setups, the Adviuz platform and our know-how remain ours; performance data about your own campaign stays visible to you while your account is open.

Part B — AI Conversion Engine

B1. What you are buying

An AI Conversion Engine plan is a one-time prepaid package of credits: AI call minutes, texts, emails and regular call minutes, used by your AI assistant to follow up with your own leads by call, text and email. Credits are consumed as used, measured by our system (the system of record), and are valid for the period stated on your plan, counted from purchase. This is not a subscription — nothing renews unless you switch on auto-recharge. You are buying follow-up activity, not bookings, sales or any business outcome.

B2. Setup and going live

Your account, campaign and credits are created when you pay. You then complete a short setup — your business facts, your AI phone number, your transfer number — and our team reviews everything before switching your AI on, usually within one business day of your completed setup. This is an estimate; the clock pauses while we wait on your setup, your approvals, or a third-party provider.

B3. Your AI speaks your facts

Your AI assistant answers and follows up using only the business facts you provide or approve in your hub (services, prices, hours, offers). You warrant those facts are accurate, current, lawful in your industry and yours to state — if your industry regulates what may be said to the public (health among others), those rules apply to the facts you give the AI, and compliance with them is your responsibility. Keep your facts current; the AI cannot know what you haven't told it. We may suggest script improvements based on real calls; changes take effect per the approval settings in your hub. Do not use the service to give medical, legal or financial advice.

B4. AI is powerful, not perfect

AI speech technology occasionally mishears, misphrases or imperfectly answers. We grade calls continuously and improve your assistant over time, and we fix fact errors you report promptly — but an individual imperfect call or message is not a defect and is not a ground for refund. Your AI identifies itself honestly if asked whether it is an AI, and it never has authority to make commitments for your business beyond booking appointments and stating the facts you approved.

B5. Consent — the most important clause in this part

The engine may contact only people who gave their contact details to your business and consented to be contacted — your leads from flyer campaigns, your forms, your ads, or contacts you upload with documented consent. You must never upload or direct the engine at purchased, rented, scraped or publicly harvested lists, and you warrant that every contact you supply consented to calls, texts and emails from your business. You are responsible for the consent status of contacts you provide, and the indemnity in section 16 applies to claims under anti-spam and calling laws (including Canada's CASL and the U.S. TCPA) arising from contacts or instructions you supplied. We are responsible for operating the system's built-in protections as designed.

B6. Built-in protections

The engine automatically: contacts leads only during waking hours in the lead's own time zone; limits daily touches per lead; honours STOP immediately and across all channels (this is the law and can never be overridden, by you or by us); maintains do-not-contact records; and includes identification and unsubscribe mechanics in commercial messages. Calls may be recorded and transcribed for your records and quality improvement — recordings appear in your hub, and where the law of a lead's location requires a recording notice, the system's disclosures apply.

B7. Delivery depends on carriers and providers

Calls, texts and emails travel over third-party networks (telecom carriers, voice-AI and email providers). Carriers filter aggressively and we cannot guarantee that any individual message or call is delivered, answered or heard. Provider outages or carrier policy changes beyond our reasonable control pause consumption rather than create liability; credits are not consumed for activity that provably never left our system.

B8. Your AI phone number

Your plan includes a dedicated phone number provisioned for your business. It is licensed for use with the service. If you close your account, tell us within 30 days if you want to keep the number and we will cooperate with porting it to you; otherwise it is released.

B9. Credits, expiry and pausing

Credits expire at the end of your plan's validity period and expired credits are not refunded or revived — we send reminders as expiry approaches. You can pause your AI at any time (per lead or entirely); pausing does not extend validity. If we cause an outage of the service, your validity extends by the outage.

B10. Recharges and auto-recharge

Top up anytime at the prices shown in your hub. Optional auto-recharge works exactly as described in clause A11, applied to your plan: off by default, consented at checkout, triggered when your AI minutes fall to the refill point (20% of your plan, never below 20 minutes), the same plan at its then-current price plus tax, at most once per day per campaign, instant receipt and invoice, off anytime in the hub, failed charges never retried automatically.

B11. Cancellation and refunds

(a) Before our team begins your setup: full refund.
(b) Once setup begins (your number is purchased, your assistant is being built), payments are non-refundable — provisioning and third-party costs are committed.
(c) Exceptions — refunded in cash: if we fail to make your service live and you cancel; and duplicate or clearly accidental payments, always.
(d) Requests to [email protected] within 30 days; refunds to the original payment method; and the billing-dispute commitment in section 4 (talk to us first, 15 days) applies.

B12. Your responsibilities

The engine opens doors; your business walks through them. Answer transferred calls during your stated hours, keep your calendar and facts current, and act on the leads the AI hands you. Results depend on these, and section 14 of the General Terms applies: we do not guarantee bookings, show-ups, sales, revenue or profit.

B13. When you leave

Your leads, call recordings, transcripts and conversation history are yours to export for 30 days after your account closes, after which data is deleted in the ordinary course. Your number is portable per B8. Your AI assistant's configuration, prompts, playbook structures and the platform remain ours.